Rethinking Service: The SIM Group from CFS Technologies Is Changing the Game in Chemical Equipment Services
A Smarter Way to Grow
Delivering effective equipment services on a national or regional scale is a significant challenge for chemical providers because establishing a nationwide service team demands significant investment of time, financial, and personnel resources that are increasingly scarce. This is precisely where SIM Group steps in.
SIM Group, the Service, Installation, and Maintenance division of CFS Technologies, is revolutionizing the landscape of chemical dispensing across America. We empower chemical sellers to operate with greater efficiency, expand into larger territories, and enhance customer satisfaction, all without the complexities of building their own infrastructure. And we do this behind the scenes to transform our clients’ equipment services from a daunting obligation into a powerful catalyst for growth.
The Spark Behind SIM Group
SIM Group was born to solve a pair of pressing challenges that everyone in the industry was facing:
- A shrinking labor pool made it harder to find and keep qualified service techs.
- Geographic expansion of the business was more risky due to the high cost of building a full-time service team in new regions.
We recognized the need for a solution and took decisive action to provide it. Rather than watch customers get stuck, CFS Technologies made a bold move. We said, “You sell. We’ll take care of everything else.”
That promise now powers dozens of brands nationwide, letting them grow without limits, no matter where their customers are.
What SIM Group Delivers
SIM Group keeps businesses moving with a full-service, national support platform that provides our clients multiple benefits:
- Expert installation by factory-trained pros
- Preventive maintenance that keeps operations running smoothly
- Rapid emergency repairs when every minute counts
- Coast-to-coast service—no gaps, no excuses
What started as a solution for smaller companies quickly became the model that national accounts prefer. When service works this well, any company can grow without fear.
Why SIM Group Stands Out
In a crowded market, SIM Group is a true partner built to be different from the ground up:
- True Vertical Integration — CFS Technologies designs, builds, and services its own equipment, allowing for faster installations and smarter maintenance.
- Predictable Pricing — Services and costs are clearly defined in contracts, making budgeting easy.
- Nationwide, Factory-Certified Technicians — Our team consists of real experts, not just patchwork contractors.
- Mission-First Mentality — Every installation reflects CFS’s commitment to being “Clean, Simple, and Connected.”
At SIM Group, these values are embedded in our core, unlike others who add service as an afterthought.
Winning Trust, One Rollout at a Time
Outsourcing your customer experience does not need to be intimidating. With the right partner, you can improve customer satisfaction, build trust, and help your brand succeed. SIM Group recognizes the challenges businesses face and addresses them effectively. As Josh Moore, a leader at SIM Group, explains:
“We don’t earn trust by making promises. We earn trust by ensuring every rollout is a success.”
Real Results: From Bottleneck to Breakout
When a major national client had zero internal service capacity, they called SIM Group for help. The results:
- 75 long-term care facilities installed ahead of schedule
- Zero downtime during the rollout
- Immediate market expansion that would have taken years without SIM
With the support of the SIM Group, that client not only broke free from stagnation but also achieved extraordinary growth, scaling faster and smarter than they had ever imagined possible.
SIM Group Is More Than a Service—It’s CFS Technologies’ Vision in Action
CFS Technologies is built on a simple set of principles that SIM Group translates into benefits for our service clients – Simple. Clean. Connected
- Simple—No hiring marathons, no training nightmares.
- Clean—Clients deliver chemical programs; SIM keeps the equipment humming.
- Connected—Every service call fuels better product design through real-world insights.
Changing the Future of Chemical Dispensing
The traditional service model in the industry is facing significant challenges. Labor shortages, high employee turnover, and an aging workforce are three prominent considerations that underscore the necessity for a comprehensive reevaluation and modernization of the service model. Assembling a national service team today using the traditional approach is akin to attempting to construct a railway system in the era of aviation.
SIM Group offers a better way:
- Manufacturer expertise provides service excellence through better knowledge.
- IoT-driven monitoring means smarter, faster repairs.
- Vertical integration delivers unmatched quality and speed.
In summary, SIM Group empowers chemical providers to expand boldly and without hesitation.
SIM Group Is Your Growth Engine
SIM Group offers the solutions you need to move forward and not bog down. Overcome the challenges of slow rollouts, insufficient support systems, and missed opportunities. Boost sales, accelerate growth, and focus on your core objectives. SIM Group is ready to be your national service partner for your upcoming projects and all future endeavors.
